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G i a n  C a r l o  H e r n a n d e z

(63) 910-202-3030 / hernandez.gian@gmail.com

 

PRofessional Experience


Web-Hosting Support – April 2005 - Present
The image “http://www.omers.com/userfiles/page_attachments/Library/1/3_2713608.jpg” cannot be displayed, because it contains errors. CLIENTLOGIC, Phils – Baguio City


Delivers 100% CSAT for customer satisfaction
Troubleshoots web-based issues of the customers and bridges issues with Atlanta helpdesk for server related issues
Works on programs, scripts and applications for web hosting

Latest received certificate: Top performing Technical Support for CSAT- Customer Satifaction.




Equipment Engineering / Service Engineer / Interface Support / Technician
June 2004 - April 2005
  TEXAS INSTRUMENTS Phils Inc.
Under Pythos, Philippines


Equipment Engineering technician based on the most expensive testing area of Texas Instruments (Fusion).
Monitored and maintained “Sangam devices” and “Sangam boards” to attain 100 % good devices on the first test.
Monitored on going test of machines (Delta Edge and castle) of any device for any interface isolations or problems that will cause the delay or flow of test operations.
Delta Edge, Castle and Seika loadboard tester operation.
Technician based at the heart of Texas Instruments. I troubleshoot loadboards, circuits and perform testing of loadboards. As a part of the company’s Central shop, we take control of all testing equipment parts, boards, different kinds of contactors and nests to be used in the production area.
Yokowo service engineer candidate (Evaluated and checked the number of insertion per Yokowo contactor used in production).
Contactor assembly and repair.


Marketing Coordinator - November 2001 - July 2003
Marketing Assistant - December 2000-November 2001
Service Crew (Crew Trainer) - October 1999-December 2000
The image “http://www.shopwise.com.ph/images/Jollibee-(2).gif” cannot be displayed, because it contains errors. JOLLIBEE FOODS CORPORATION

As a Marketing coordinator, I created marketing strategies for the store to increase sales and customers. Gets updates from main office for a national marketing strategy to be launched. Communicated with the different government agencies for public service and outreach programs. Coordinator of 15 members.
 


EDUCATION CREDENTIALS



Bachelor of Science in Electronics and Communications Engineering
Computronix College 2004
 

Bachelor of Science in Architecture III
Saint Louis University 1996-1999


Institute of Electronics and Communications Engineering of the Philippines, REPRESENTATIVE
 


SEMINARS ATTENDED



· WI-FI Technology · ERA Review Center
· Satellite Communication Documentations Management · Philcomsat Business and Operations Assessment
· Robotics · ERASER Review Center
 



 CHARACTER REFERENCES

Imelda Salgado
Division Chief
Philippine Economic Zone Authority
639062104249

Maria Cristina Rueda
Team Manager ClientLogic, Phils
639218079993

Mike Salenga
Team Manager ClientLogic, Phils
639272612980
(074)305-2465

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